19+ in British Columbia
Responsible gambling
Help lines, self-exclusion and plain advice for keeping a casino visit in proportion.
Casino of the Rockies is a small part of a stay at St. Eugene, but it is a real casino, and this page is about how to keep it as entertainment. If it already isn't, help is free and available around the clock.
If you need help now
| Who | How to reach them | When |
|---|---|---|
| Gambling Support BC | 1-888-795-6111 · gamblingsupportbc.ca | 24/7, free for B.C. residents; counsellors trained in culturally relevant, trauma-informed care for Indigenous peoples |
| ConnexOntario (Ontario residents) | 1-866-531-2600 · connexontario.ca | 24/7 |
| Responsible Gambling Council | responsiblegambling.org | information and self-exclusion guide |
| GameSense Advisor at the casino | GameSense Info Centre, end of the restaurant railing | during casino hours |
Age and ID
You must be 19 or older to gamble anywhere in British Columbia, including casinos, lottery tickets, online and charitable gaming, and people under 19 cannot enter gambling venues. Casino of the Rockies checks government photo ID at every visit against the list of people who have excluded themselves.
Self-exclusion in British Columbia: Game Break
Game Break is B.C.'s voluntary, confidential self-exclusion programme. It covers gambling facilities and online gambling. You choose a period of six months, one, two or three years. It starts at once and cannot be shortened. You can enrol:
- at any casino or community gaming centre, with government photo ID, with help from a GameSense Advisor or staff member;
- by video call, by booking through 1-866-815-0222 (press 3);
- online, through the "Take Break" option in a PlayNow account.
The casino explains the programme on its player health page, and the Responsible Gambling Council has a guide to self-exclusion across Canada. In Ontario the equivalent programme is My PlayBreak, run through OLG.
Before you go in
- Decide on a limit for money and for time before you enter, and keep to both.
- Gamble only with money set aside for entertainment, never money for bills, rent or debt.
- Do not chase losses. Every result is independent, and the house edge holds over time.
- Take breaks: dinner at Numa, the pool and the courtyard are all close by.
- Gambling and alcohol together make limits harder to keep.
Signs it may be a problem
Spending more than you meant to, borrowing to gamble, hiding it from people close to you, thinking about it when you are doing something else, feeling restless when you try to stop. If any of these sound familiar, call Gambling Support BC at 1-888-795-6111. Support is also there for families and friends of someone who gambles.
This site
Corrido Play does not offer gambling, does not link to gambling sites and does not carry casino promotions. The casino is described here because it is part of the resort, and only in neutral terms.